Self-Service Portal

Overview
Highlights & Features
Testimonials
Related Case Studies

Overview

Provide your customers with self-service options and online information (invoices, warranty claims, maintenance contracts, transaction history, etc.)

A customer self-service portal is necessary to help you digitally transform your organization. These portals empower your clients and shrink operational costs regardless of your industry.

Self-Service and Customer Support

Empower your customers with the ability to perform multitudes of online actions. With Vendallion, customers can alter or cancel orders, split shipments, view shipment and warranty status, select preferred delivery times, view transaction history, download invoices, and file warranty claims. If that’s not enough, they can easily find answers via knowledge bases/FAQ sections and downloadable brochures and manuals — they can even create tickets regarding anything relevant to your business.

Moreover, Vendallion's modern call center module allows your agents to step into the end user’s shoes to provide a unique "take-me-by-the-hand" experience.
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100% Visual UI and UX Customization

Having separated data and presentation layers, Vendallion fully adapts to your brand's look and feel, including your custom UX scenarios, without interfering with the platform's core.
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Pricing

Our monthly all-inclusive license and hosting service takes the technical burden off your team, leaving you to focus on what you know best — increasing your sales and expanding your business.

Please contact us here to get a comprehensive quotation tailored to your needs
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Advanced ERP/WMS/CRM Integration, featuring Straightforward Implementation

B2B rules, policies, and processes reside primarily in back-office systems. No matter how complex your system’s architecture (ERP/WMS/CRM etc.), Vendallion can easily integrate, follow existing rules, and enhance all processes with its robust digital components.
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Customer Support

When the online knowledge base/FAQ section doesn’t have the answers, Vendallion's modern call center module allows your agents to step into the end user’s shoes to provide a unique "take-me-by-the-hand" experience.
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Dealer Portal with Embedded CPQ

Provide your dealers and distributors with a portal to place orders for their inventories and clients. Give them the power to configure each product through Vendallion’s CPQ/ configuration module to avoid the hassle of back and forth quotation revisions.
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Quotations

Do you require a human eye to look over goods/services sold before payment? Vendallion provides a flexible quotation > revisions > approval > payment flow, automating the entire sales process.
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Takes on the Shape of your Business

Vendallion's powerful customization tools and out-of-the-box integration layer enable your organization to quickly and effortlessly deploy a sophisticated self-service portal. Provide all the necessary information and tools to your customers in a unique and secure way. Keep everything in one place, one click away.
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Personalization, Permission, Locales

Not all users are the same. They come from different countries, speak different languages, and engage in business with different types of clients, staff members, partners, suppliers — you name it. Assign permissions at a granular level and provide content and options according to role, region, language, and more.
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Automate Communication

Automated reminders and notifications help keep issues (and your business) on track — with no human effort. You already have enough on your mind. Rely on our software to remind your users regarding overdue balances and new product ranges.
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Easy Registration and Login with SSO

Whether you pre-generate user accounts or allow new users to register through the portal, the process is a breeze. Use single sign-on (SSO) with a standard authentication provider (Active Directory, Google Login, Facebook Login, etc.) or connect to your own.
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Level-Up your Teams

Don’t make your staff engage in repetitive, trivial, and mundane tasks. Client conversations should revolve around exciting business ideas and new product ranges.
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Testimonials

Shifting our e-shops to Vendallion from another enterprise platform a few years ago was a key decision. Alongside with Lighthouse as a technology partner, both the E-Commerce and the Order Management Platform of Vendallion proved to be an invaluable catalyst to our rapid sales growth and operational cost reduction, across all countries.

Vaggelis Batris

CEO, Intersport Athletics, Greece/Romania/Bulgaria/Cyprus
Lighthouse, along with Vendallion and OneDealer gave us the opportunity to centrally manage a network of hundreds of websites for our dealers, across multiple European countries and different languages. Since then we are able to centrally manage the look & feel of all these websites and selected content areas, while dealers can freely manage their own content and pages. Our Regional marketing activities now automatically cascade to all countries and dealers in an absolutely consistent manner, saving us money and effort.

Karine Roubaud

Director Marketing & PR, Selected Market Groups Mazda Europe
When we set-off for building our new multi-country/multi-language portal, we were determined to build a global benchmark website. Our educated choice of Vendallion and OneDealer is now justified, since it provides us with the flexibility to constantly enhance our portal with new customer experience features and self-service functionality, both for our end-customers and our dealers' network. This easy adaptation to our rapidly-evolving business and distribution network proved to be a key factor for our online success, at a global scale.

Nick Brown

Chief Operating Officer, Brian James Trailers
Our diverse product mix, high order volumes and large baskets leave us with very specific options regarding the online merchandising and order management automations we expect. Vendallion gives us all that. Together with Vendallion, It has provided us with the confidence that we can rely on their technology and their very supportive team of engineers.

Sofia Vakaki

Head of E-Commerce, Jumbo Stores
We, at Kafkas Stores, have always applied personalized pricing policies towards all our B2B customers, even before the digital revolution. Currently being the market leader, we serve online both B2C and B2B customers at a large scale. In our digital transformation process, Vendallion Enterprise E-commerce integrated with our backend systems came as a perfect fit, since we could implement those complex scenarios, offering a true omnichannel experience to our valued customers. Year after year, we take it steps further through Vendallion’s continuous upgrades, and their prompt consulting and support.

Nikos Platis

IT Director @ Kafkas
We made our attempt to a new e-commerce mode with the support of Lighthouse and Vendallion during the past one year and the whole cooperation was smooth and pleasant. We were quite impressed with the whole project management process as well as the quality of the various development requests delivered.

Chen Liao

CEE & Nordic European Online Business Dept, HUAWEI
With Vendallion Omnichannel Campaign Management we’ve managed to fully automate our group’s communication with our clients, using true personalization in every single message. Our sales and after-sales campaigns are now on auto-pilot, since the campaign system was easily integrated with our ERP/DMS and CRM systems. Our clients enjoy a prompt and meaningful personalized communication, while our marketing and sales departments have saved a ton of time on a daily basis.

Christian Ritter

Managing Director, Torpedo Gruppe

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