Omnichannel Order Management

Overview
Highlights & Features
Related Case Studies

Overview

Take advantage of 100% of your inventory (including the merchandise from your physical stores) to provide an unparalleled customer experience through fast delivery times and state-of-the-art order fulfillment.

Order management and fulfillment are among the most demanding and tricky processes of any e-commerce business. Vendallion provides an end-to-end solution for managing orders, from the "Add to cart" phase to the "Your order has been delivered” phase.

Fully Streamlined Process

We provide an advanced back-office (tablet-friendly) control panel for store managers and warehouse users (pickers, packers, dispatchers, etc.). Human confirmation is optional regarding any item reserved/ordered from a physical store to provide maximum accuracy, even when inventory levels are not precise on back-office systems. (Common in retail environments where products are "grabbed" by in-store customers or get damaged/lost.)
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Exploit your Inventory across Stores, Partners, and Suppliers

Your stock does not have to be in centralized warehouses. Vendallion indicates the most convenient store(s)/warehouse(s) to fulfill an order, automatically issuing a dispatch notice to ensure that items get where they’re going in the most time-efficient way. Score the last thing on the shelf from any store.
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Split-Orders and Drop-Shipping

Ship products directly from the store/warehouse shelves to the end customer. Everything is taken care of automatically.
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True Omnichannel Ordering

Reserve inventory from any physical store (organization-owned or franchisee). Pick it up within hours, or have it sent to any address.
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Advanced Return Management

Automate the returns process. Create and set an approval workflow before letting your clients send items that may not be eligible for return. Don’t waste your hard-earned money on unnecessary customer support and meaningless shipping costs.
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Detailed Order Tracking

Give your customers the level of transparency they deserve. Provide them with detailed information regarding order status and shipment. Vendallion gives a precise delivery date prediction, even at the checkout process (based on the capacity of each store/warehouse).
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Timeslots

Provide optional dates and time-frames, so customers have flexibility regarding delivery. This is especially useful for anyone who makes their own deliveries and in scenarios where standing orders are scheduled (eg, groceries).
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