Self-Service Portal

Overview
Highlights & Features
Related Case Studies

Overview

Provide your customers with self-service options and online information (invoices, warranty claims, maintenance contracts, transaction history, etc.)

A customer self-service portal is necessary to help you digitally transform your organization. These portals empower your clients and shrink operational costs regardless of your industry.

Self-Service and Customer Support

Empower your customers with the ability to perform multitudes of online actions. With Vendallion, customers can alter or cancel orders, split shipments, view shipment and warranty status, select preferred delivery times, view transaction history, download invoices, and file warranty claims. If that’s not enough, they can easily find answers via knowledge bases/FAQ sections and downloadable brochures and manuals — they can even create tickets regarding anything relevant to your business.

Moreover, Vendallion's modern call center module allows your agents to step into the end user’s shoes to provide a unique "take-me-by-the-hand" experience.
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100% Visual UI and UX Customization

Having separated data and presentation layers, Vendallion fully adapts to your brand's look and feel, including your custom UX scenarios, without interfering with the platform's core.
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Pricing

Our monthly all-inclusive license and hosting service takes the technical burden off your team, leaving you to focus on what you know best — increasing your sales and expanding your business.

Use in combination with:

● Configurator
● Order Management Suite
● Omnichannel Marketing Automation
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Advanced ERP/WMS/CRM Integration, featuring Straightforward Implementation

B2B rules, policies, and processes reside primarily in back-office systems. No matter how complex your system’s architecture (ERP/WMS/CRM etc.), Vendallion can easily integrate, follow existing rules, and enhance all processes with its robust digital components.
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Customer Support

When the online knowledge base/FAQ section doesn’t have the answers, Vendallion's modern call center module allows your agents to step into the end user’s shoes to provide a unique "take-me-by-the-hand" experience.
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Dealer Portal with Embedded CPQ

Provide your dealers and distributors with a portal to place orders for their inventories and clients. Give them the power to configure each product through Vendallion’s CPQ/ configuration module to avoid the hassle of back and forth quotation revisions.
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Quotations

Do you require a human eye to look over goods/services sold before payment? Vendallion provides a flexible quotation > revisions > approval > payment flow, automating the entire sales process.
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Takes on the Shape of your Business

Vendallion's powerful customization tools and out-of-the-box integration layer enable your organization to quickly and effortlessly deploy a sophisticated self-service portal. Provide all the necessary information and tools to your customers in a unique and secure way. Keep everything in one place, one click away.
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Personalization, Permission, Locales

Not all users are the same. They come from different countries, speak different languages, and engage in business with different types of clients, staff members, partners, suppliers — you name it. Assign permissions at a granular level and provide content and options according to role, region, language, and more.
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Automate Communication

Automated reminders and notifications help keep issues (and your business) on track — with no human effort. You already have enough on your mind. Rely on our software to remind your users regarding overdue balances and new product ranges.
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Easy Registration and Login with SSO

Whether you pre-generate user accounts or allow new users to register through the portal, the process is a breeze. Use single sign-on (SSO) with a standard authentication provider (Active Directory, Google Login, Facebook Login, etc.) or connect to your own.
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Level-Up your Teams

Don’t make your staff engage in repetitive, trivial, and mundane tasks. Client conversations should revolve around exciting business ideas and new product ranges.
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